Terms and conditions generator
Terms of sale are the rules of the deal: when an order counts, how it is paid for, and what happens when something goes wrong. Write them in words your customers will actually read.
This is a starting point, not legal advice. Each line says what your store does, so read every line, change anything that is not true for you, and ask a lawyer to check it if your store is large.
Need returns, shipping and privacy in one go? Use the full store policy generator.Next, write your privacy page.
Rules written. Now give customers somewhere to order.
Storelala gives you a store with cash on delivery built in, at yourbrand.storelala.com. Free to start, no card needed.
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What is the difference between terms and the other policies?
Terms are the rules of the whole sale. Your shipping, return and privacy pages go into detail on one subject each, and the terms can point to them so they count as part of the deal. Writing the terms short and linking the rest keeps each page easy to read.
When should an order count as final?
Most small shops treat an order as a request until they confirm it, because stock runs out and prices get typed wrongly. Others treat it as final when the parcel is sent. Pick the one that matches how you really work.
Can I refuse customers who keep refusing parcels?
You can say in your terms that you may decline orders from customers who give false details or keep refusing parcels. A clear line written beforehand is easier to point to than a decision made after a bad week.
How do I handle custom and stitched orders?
Work done for one customer cannot be sold to the next, so many shops say that custom and stitched orders cannot be cancelled once work begins. The tool adds that line when you tick it.
Should I name a court?
Many shops say they will try to settle things by talking first, and then name the courts of their city. Keep it simple, and ask a lawyer if your shop is large or sells to other countries.
Is this legal advice?
No. It is a starting point built from the answers you give, and it cites no law. Read every line, remove anything that is not true for your shop, and ask a lawyer to check it if your shop is large. The all-in-one store policy generator covers returns, shipping and privacy as well.