Shipping policy generator
Customers ask three things before they order: how many days, how much, and can I pay when it arrives. Answer all three once, then copy it into your store or post the short Urdu card.
This is a starting point, not legal advice. Each line says what your store does, so read every line, change anything that is not true for you, and ask a lawyer to check it if your store is large.
Need returns, privacy and terms too? Use the full store policy generator.Next, write your return policy.
Delivery sorted. Now give customers somewhere to order.
Storelala gives you a store with cash on delivery built in, at yourbrand.storelala.com. Free to start, no card needed.
Start your storeQuestions
How many days should I promise for delivery?
Promise what your couriers manage on a normal week, not their best day. Big cities are usually quicker than smaller towns and northern areas. This tool lets you set a range for each group, so you can say two to three days for one and five to eight for another.
Should I charge extra for cash on delivery?
Some shops add a small fee because the courier charges them to collect cash, and others absorb it. If you add one, say so in the policy before the customer orders so the total at the door is never a surprise.
What if a customer refuses the parcel at the door?
A refused parcel costs you the trip out and the trip back. Many shops confirm cash on delivery orders by call or message first, ask for advance payment on the next order after a refusal, or stop cash on delivery for repeat refusals. Choose the rules you will actually keep, and write them here.
Can I list more than one courier?
Yes. Type the couriers you use, separated by commas, and add or remove names whenever your setup changes. You can also say whether you pick the courier or the customer can ask for one.
How do I tell customers about slower weeks?
Eid, Ramadan and sale weeks can slow couriers down. The tool has one tick box that adds a short warning, so customers are not caught out.
Is this legal advice?
No. It is a starting point built from the answers you give, and it says only what you choose. Read every line and change anything that is not true for your shop. The return policy generator covers exchanges and refunds, and the all-in-one store policy generator covers privacy and terms as well.